Customer Service - HA!

Is anyone else out there going as bonkers, nuts, crazy and is emotionally drained as I am over the amount of time spent on "customer service" or most accurately, lack of?? I know there are exceptions and some companies are right on target helpful, etc. but getting to that one person who can solve your problem is an exercise in whether you will give up or have a seizure first. First you are encouraged to try a support "portal" on the Internet and wait for a resolution for your issue. And, after no response for several days, you try again which means you are requesting support about your support request. Then, you get a response that you need to call customer service, whereupon calling, you are put on hold "due to blah, blah increased call volume." Then, after talking to someone in India who you cannot understand even though his English is more perfect than yours, and giving him every conceivable account number, email address and other information you can think of including your first grade school name, you are informed that you need to call technical service and he will transfer you. And then, you get the Muzak blaring in your ear while you wait for that elusive person who is going to solve your very minor but very annoying problem that like so many others, seems to take up so very much time in your life. And, so here I am, on hold AND able to write this whole blog during that time...

ADDENDUM 8/26 - After waiting on phone 54 minutes, I had to start over. Since Sammy sensed I was about to crawl through the phone, he wrested it from my semi-permanently curved fingers and politely handled the rest of the transaction. This time, the new Indian representative did his job, resolved the problem and I asked to speak to his supervisor and praised him for 5 star service.